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Reception of Undercover was generally met with complaints about the game's easy difficulty and repetitiveness. One reviewer went as far as recommending the game's competitors such as Rockstar Games' Midnight Club: Los Angeles and EA's own Burnout Paradise.[37]
The IGN review was harshly critical of the PS3 version of Undercover, calling it a "poor game with a ton of problems"[40] and with "practically zero redeeming qualities".[37] IGN also commented on how the reason for having an open world environment was lost because a player could only start an event from the map.[37] However, the Xbox 360 and the PC versions received a higher score in comparison to the PS3 version in the IGN review, due to the fewer severe problems that occurred.[38][39]
The 1UP.com review called the game only "fairly successful," but praised the games selection of cars and tighter handling on the vehicles.[18] However, the "leveling" system that unlocks cars and upgrades was criticized for resembling "grinding".[18]
In general, sparse traffic, wide-open roads, and poor AI led to complaints about extremely easy difficulty, however, one reviewer commented on how this may have been a marketing ploy to target a wider audience.[37][36][31]
The reception to the live-action cut scenes was almost universally negative, with many critics noting that the videos were poorly acted and lacked purpose.[36][18] The lack of connection between the crime fighting undercover cop story and the racing gameplay was particularly criticized by IGN who said, "You ... run missions where you steal cars, make 'special' deliveries and things like this now and again, but you never actually see any sequences that show how the cops are putting the evidence together or anything of that sort. Chase Lihn will tell you [what] you need to do to get on the inside of a racing group in order to get dirt on them, and then after a race she'll say 'We have enough, let's move in.' [But you're left asking: How did that help at all?]"[41] Finally, the in-game frame rate received little praise, and GameSpot particularly criticized the PS3 version for this problem resulting in a lower score on the platform compared to the Xbox 360 and PC versions.[34][33]
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